As a Front Desk Agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.
Process check-in and check-out transactions for guests
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc… when necessary
Assists with guest service recovery when possible
Maintains and upbeat and positive attitude at all times
Responsible for being apprised of current events in hotel to assist guests
Acts a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Greets all guests with the proper introduction, and makes them feel welcome
Answers telephone promptly, with a pleasant voice
Maintains accuracy in cashiering
Assists guests with problems, complaints or special need
Effectively generates reports according to shift
Provides rate information for future or current dates
Processes casino status changes on guest folios
Attaches needed paperwork to all checked out folios
Strong interpersonal and communication skills.
Proficient in a second language would be beneficial.
Self-starter with strong problem solving ability
One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
Close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).
Physical, mental and environmental demands:
Ability to perform reaching, stooping and/or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be!
Job Identification 89272
Job Category Hotel Operations
Job Schedule Part time
Locations Paris Las Vegas (On-site)
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