Job Description
WORK TODAY GET PAID TODAY!
Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
The Super 8 Hotel is a division of Forward Corporation, a fifth-generation family-owned business located in Standish, MI. Our award-winning Quality Inn in West Branch delivers terrific value to travelers looking to relax and focus on the people and experiences they seek. Our conveniently located hotel is just off I-75 and includes an on-site restaurant, indoor pool and hot tub, and a gift shop facilities.
Duties
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations and requests
- Manage phone calls and reservations effectively
- Process payments and maintain guest accounts
- Perform night audit duties as required
Requirements
- Previous experience in a hotel or hospitality setting is preferred
- Strong guest service skills with a focus on exceeding customer expectations
- Knowledge of front desk operations and procedures
- Excellent phone etiquette and communication skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Hospitality or Hotel Management background is advantageous
Benefits:
-Paid Time off
-401 K and 401K Matching
This position offers a competitive salary based on experience and skills. Join our team today and be part of a dynamic environment where your contributions are valued.
Job Types: Full-time, Part-time
Work Location: In person
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